Maybe it's time. E.g. waiting for IT to walk over or remote in, or doing something slower because the user is explaining what they're doing.

I find that waiting for the click to have a result makes some problems not appear, vs. the user double/right clicking something 6 times because they don't want to wait. Me waiting for the OS to finish loading everything, vs. the user clicking something 6 times while services or even UI elements are still loading.