yes, but i'm talking even more generally. like... even in your personal social situations... telling people what they want to hear and making them feel heard is how you win them over. it's also why 'charming' people tend to be highly manipulative, because this is how they charm people. and most people can't see past the superficiality of the interactions, because well, they are superficial people.

you alienate them when you try to tell them things they don't want to hear or that might involve them to think or assess their biases. if you tell them real reasons for egg price changes you will confuse them because the explanation will be too complex for them to process because they have no understanding of economics, let alone agricultural economics, and they will just think you're a jerk.

like if your mom complain to you about her neighbors, she doesn't want you to tell her maybe there is a misunderstanding, she wants you to just tell her they are jerks and she's the victim in the situation. she wants you to validate her grievances, not dismiss them or mitigate them.