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Anthropic nuked a company's access to Claude, stopping 60 employees dead in their tracks — support via Google Form is the only recourse for vague usage policy violation (www.tomshardware.com)
submitted 6 months ago by to c/technology@lemmy.world
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[–] 25 points 6 months ago (2 children)

Like Gmail? Google drive? Slack?

I'm not defending AI, but I can come up with >10 products that would absolutely cripple the company I work at if the provider suddenly says "Soz, terms of service violation".

Vendor reliance is dangerous. That doesn't just apply to AI. If the company in OP's message had both Claude and Gemini they'd been okay, so the problem isn't with AI explicitly - the problem is with reliance on services that are critical for workflows, and providers being able to change their mind at a moment's notice.

In any case, leaving aside where the problem is, the idea that 60 employees can't use Natural Intelligence to do their jobs means there's something really wrong with that company...

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  • [–] 12 points 6 months ago

    Vendor reliance is dangerous.

    1000% this.

    It's a Faustian bargain, a company gives up all of their internal IT staff and hardware and becomes completely dependent on a vendor for critical business processes. It's like the opposite of insurance, they're saving some money by risking a total loss of their ability to do business should the vendor pull support.

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