Newer pair of glasses nose pad keeps falling off because the newer screws are shorter than the old ones. Paid about the same price for them to cut corners off a few MM in the screws.

I brought a pair from Zenni Jan 2023, and no issues with the nose pad ever coming off. Because of new eye prescription and I had to get new glasses, so I went with the same pair. Got that pair in July 2025, didn’t have any problems til recently, the nose pad screw have completely unscrewed off. The first time it happened I didn’t think much of it. The second time it happened I realized the screws from the old and new are not the same.

Old screws

A. 2.3241 mm = .0915 in

B. 2.3241 mm = .0915 in

New screws

A. 2.2225 mm = .0875 in

B. 2.2479 mm = .0885 in

Difference

A. .1016 mm = .0004in

B. .0762 mm = .0003in

I wanted to save some money so that why I went with Zenni, but after this experience I don’t want to deal with them anymore. Got any recommend for a brand that doesn’t cut corner? If I have to pay more to avoid enshitification so be it.

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[–] 2 points 6 months ago (3 children)

I wonder if they know their supplier is shorting them. Or if they requested it.

Have you sent a letter to customer service. ?

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  • [–] [S] 4 points 6 months ago (2 children)

    To quote from another user - @FauxLiving@lemmy.world

    https://sh.itjust.works/comment/24933587

    They mentioned how screws are allowed to have standard deviation. I guess I got unlucky to get too short of a screws this time around. I’ll consider emailing their customer service if I have any other issues with the glasses.

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  • [–] 1 point 6 months ago (1 child)

    In the meantime, do you have an old pair you can swap out the screws with ?

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  • [–] [S] 2 points 6 months ago

    I guess I worded it poorly in my post, but when I reordered the glasses it came with brand new frames. I didn’t just buy the lenses, I had to buy the frame again along with the new lenses. And the new frames came with the short screws. So I just swap new short screws with the older longer screws.

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