This is the inevitable result of corporate cowardice. Idiots in middle to upper management positions try to make it against company policy to make any decision at a lower level than their own because they don't want the company to be liable for anything done by someone who hasn't passed through the magical jump hoops of college, business school, and local corporate indoctrination, but while it helps prevent a lawsuit in 1 in 1,000,000 situations, it makes everything worse for the other 999,999.
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