My point was that good policies can be interpreted poorly.

The company has people it KNOWS are first aid trained and they were trained recently. Letting someone who claims to know take precedence over someone who definitely does would be bad policy, switching out for someone who is documented as trained asap is good policy. First aiders need to sign waivers and forms saying they accept the risks and responsibilities, which limits the liability of the company if Bob doesnt make it or Bob had hepatitis. Standard corporate BS but sensible policy.

Some idiot interprets the policy poorly as "have the person relived by first aiders only" and refuses to let anyone else help.