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Umart denies memory replacement due to 4x increase in DDR5 pricing, says price increase would equate to an 'upgrade' for the customer — Australian retailer refuses to replace faulty Corsair kit (www.tomshardware.com)
submitted 8 months ago by to c/australia
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cross-posted from: https://lemmy.world/post/44218766

Retailer denies memory replacement due to 4x increase in DDR5 pricing, says price increase would equate to an 'upgrade' for the customer — Australian retailer refuses to replace faulty Corsair kit

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[–] 4 points 8 months ago (1 child)

No, the law says that you should get a replacement or a refund. They offered the refund at the original price, not at current market price. It's a shitty situation, but not illegal.

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  • [–] 10 points 8 months ago*

    If it's classed as a "major" fault that essentially renders it unusable, the customer gets to choose the remedy, not the retailer.

    This is usually so the customer can get their money back for a shit product, but there's nothing stopping them from a replacement.

    Umart's claim that it's "an upgrade" doesn't hold much weight. If you buy X gigabytes of ram and it fails and you want a replacement with the same X gigabytes of ram, that's not an upgrade. It's restoring the status quo of the original purchase where they got a physical quantity of a product.

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