Yep. And unlike most toothless consumer protection agencies in the US, Procon does not fuck around. They'll even straight up force gaming companies to unban someone from a game if the person felt the ban was unfair, and force them to not only return their entire progress, but all of their items and pay them a sum for the damages. Add that to the fact suing in Brazil is completely different than in the US: everyone is assigned a lawyer for absolutely free during the entire process, and customers win cases against big companies all the time without ever having to spend a single cent.