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[–] 11 points 9 months ago* (last edited 9 months ago) (4 children)

It’s purely to save on wages and related expenses. At my local the self checkouts have one person watching to help when the self checkouts call them (weight/item mismatch, receipt paper low, etc). The amount of people these self checkouts process would require 2-3 tills minimum for standard foot traffic + approx at least 2 for peak times. This requires those 2-3 being paid for a full shift plus two other, checkout trained staff nearby to be available to open lanes for overflow. All handled by a total of 2-3 checkout staff instead of 4-6.

So less wages, less money lost on training checkout capable staff, less management having to maintain a roster of sufficient staff, with sufficient hours to keep them around. Checkout staff generally wouldn’t do many other tasks back in the day beyond click and collect either and had a lot of idle time, because obviously you can’t be far from a till.

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  • [–] 6 points 9 months ago (3 children)

    Even if they were more practical, which they simply aren't due to their often terrible user interfaces, I would never dream of helping billion-dollar companies streamline away jobs. Solidarity, people!

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  • [–] 4 points 9 months ago (1 child)

    I don’t disagree but I’m just presenting why every other retailer has them. As another commenter said though, I too am not a “small talk” type of person and hate that these stores train staff to try and engage in small talk with customers. I wasn’t checkout but was trained so I could help with overflow. I always only ever greeted people, with maybe one other follow up remark and then just got them out of there. Since I knew as a customer, I just wanted my shit scanned and to go home. For me it was more customers who seemed to want to have a yarn.

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  • [–] 2 points 9 months ago

    I'm the same. I really don't need all that small talk, hell I'd even say I hate it. But this is not about me or the other customers, it's about the employees, who need those jobs. So I take the plunge and only queue at cash registers with staff.

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  • [–] 3 points 9 months ago

    I don't get it, you guys must shop at some really shit grocery stores. I haven't had an issue with self checkout UI in like 15 years. Sure, I've had a few annoying "please put item on scale" issues but it's been years since I've even seen that.

    You have a good point about helping a corporation but this whole "they're worse" mindset people in this thread have is insane

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