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[–] 6 points 10 months ago (6 children)

Did you know that for most systems where the bot asks you to describe your issue, if you start swearing it'll connect you directly to a human?

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  • [–] 15 points 10 months ago (2 children)

    They are often also recording/transcribing the conversation when they put you on hold as well, and summarizing the call for the agent based on the transcript. When my ISP raises internet prices, I always have to call them to get the increase reversed. When I'm waiting on hold, i pretend to talk to my partner saying what my desired price is and that i'll call a competitor afterwards if they can't match so that gets summarized for the agent.

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  • [–] 3 points 10 months ago

    I guess not every place does this, because I swear the last few times I've been on hold I got transferred 2 or 3 times and had to re-explain my entire issue all over again to each person.

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