Yeah... I mean they should have just copied whatever video conferencing platforms do because they all work fine behind corporate proxies and they also don't suffer from this "increasing delay" problem.
I haven't actually looked into what they do but presumably it's something like webrtc with a fallback to HLS with closed loop feedback about the delay.
Though in fairness it doesn't sound like "watching an AI agent" is the most critical thing and mjpeg is surprisingly decent.