I've seen a few posts on reddit while trying to solve it, but no idea how widespread the issue is. There certainly isnt a solution that I've found yet.
Other than this issue, I agree, protect is quite good, but there isnt much point having nice 4k cameras if they dont work correctly...
Oh, also, had 2 cloudkeys develop disk problems within weeks of owning them, so that was very annoying. 3rd one is going strong though.