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"Apple has locked my Apple ID, and I have no recourse. A plea for help" (hey.paris)
submitted 10 months ago by to c/apple_enthusiast@lemmy.world
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Wrote books on Apple software. Bought five figures of gear over decades. Then bought an Apple giftcard, & suddenly permabanned in spite of raising issue with internal contacts.

932 comments: news.ycombinator.com/item?id=46252114

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[–] 60 points 10 months ago* (2 children)

In my experience, the best way to get Apple to listen is to get legal involved. I spent hours on the phone trying to resolve a laptop that was damaged by a certified service provider. Apple support was rude, they lied to me, they bounced me between departments. So I wrote one email requesting all the recordings for the calls with support. Immediately someone from legal contacts me, apologizes, and 2 weeks later I have a brand new laptop 2 generations newer in hand.

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  • [–] [S] 16 points 10 months ago (1 child)

    Impressive. And perhaps also clever, depending on whether that was what you predicted would happen! :)

    And you never mentioned anything related to litigation, it was just a polite recording request? Maybe you mentioned the dishonesty, or kept it generic...

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  • [–] 3 points 10 months ago*

    Now that I’m thinking about it, I wonder if it was actually public relations and not legal. This was back when M1 was just coming out. Regardless, just ask them for all the call recordings and make them think you’re gonna do something with those recordings (sue, go to the press, etc.). It was crazy how their tone shifted immediately from we’re not gonna give you anything to how can we make this right.

    But maybe it doesn’t always work, as your Apple ID story was obviously published. Maybe it depends on who you get it maybe Apple is different today 🤷

    Maybe reach out to Apple with a link to the blog post, and ask if they would like to comment before you reach out to Gizmodo or something. I’m not a lawyer so don’t sue me if it goes badly.

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