If there is no way to do so in the GUI, it's not getting fixed by them, they'll take it to the Geek Squad if they even decide to fix it at all.
The best part is that Geek Squad probably won't even fix it.
With the amount of time allocated to tasks and the lack of autonomy retail workers are given, the solution to anything not explicitly written in an employee runbook is going to be "we need to reinstall windows" or "it can't be fixed, but we have a new computer you can buy"