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Google pulls the plug on first and second gen Nest Thermostats (www.techspot.com)
submitted 1 year ago by to c/technology@lemmy.world
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Google announced the end of support for early Nest Thermostats in a support document earlier this year that largely flew under the radar. As of October 25, first and second generation units released in 2011 and 2012, respectively, will be unpaired and removed from the Google Nest or Google Home app.

Users will no longer be able to control their thermostats remotely via their smartphone, receive notifications, or change settings from a mobile device. End-of-support also disables third-party assistants and other cloud-based features including multi-device Eco mode and Nest Protect connectivity.

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[–] 12 points 1 year ago (1 child)

The website you linked to says that it’s not a class action suit, but a “mass arbitration” which I’ve never heard of. It also claims that Google has a “no class action” clause in its warranty/user agreement. I don’t see how that’s legal, but whatever. I also wonder if that clause was there at the time of purchase for gen 1 and gen 2 thermostats.

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  • [–] 9 points 1 year ago

    Thanks, I missed that detail. It's probably because of the "no class action" clause that this is a "mass arbitration".

    Unfortunately that usually means that Google is paying a specific company to decide on the outcome of the case. in this case it looks like American Arbitration Association has a contract with Google.

    They're supposed to be fair for both sides, but it's been shown that they almost always rule in favor of the company that has pre-selected them.

    If anyone is in this situation, they will likely have a much better chance by convincing a judge to allow a different 3rd party to arbitrate the case.

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