Surely we should cater to those who prioritize convenience, especially at work.

Most of the problem with regular people learning new tech, is that we (tech people, IT people, etc.) Are fucking awful at teaching people things. We throw out way too much way too quick, and the most key thing is that apparently tech people don't know how to listen or have a conversation.

Regular people don't hate learning tech, they hate they peolle who teach them. Be better and stop judging people, you aren't as clever as you think.

Keep in mind this status quo is already the result of decades of oversimplification. I am not saying everyone needs to compile the Linux kernel in order to have a computer. I'm saying you should have a basic level of familiarity with the computer you're using, same as any other tool.

You should know how to check and top up your engine oil, change a tire in an emergency, etc, if you're going to own a car. You should know how to safely handle, operate, store, transport, and clean your firearm if you're going to own a gun. You should know how to empty the chamber or bag, clean the filters correctly, what not to suck up and how to troubleshoot if you do, if you're going to own a vacuum. You should know how to operate it, when and how it should be cleaned, and what not to do while it's running, if you're going to own an electric range. You should know the difference between a web browser and your computer's filesystem, the difference between RAM and storage, and that you can Internet search most errors to judge whether you're comfortable trying to fix them yourself or not, if you're going to own a computer.

There will ALWAYS be a point where it's more worth paying someone else instead of learning something yourself. But it's about the cost-benefit analysis, and the threshold for what's considered "intricate" is a depressingly low bar where computers are concerned. As I'm sure you are well aware.