I wouldnt call this nickle and diming.
I would call this a desperate life line in a world before the internet.
I spent a week smashing my head against a problem in a SNES game before giving up and calling the Nintendo Hotline. Which gave me the the solution to my problem, and did it relatively quickly and without much wasted time.. Which I found amazing, and always wondered how they had that information in the era before Gamefaqs.