Which is when I just do it I tell them afterward. I build it into my estimates so it doesn't put us behind.

There are still a few cans that get kicked down the road though, for various reasons.

Nothing gets on my nerves more than when I fix something critical that's broken on a client site, and then get an earful from my PM because we didn't check with the client if they wanted it fixed, or they didn't have the support budget for that this month, or whatever else. I honestly think the management at my place want our client sites to be broken and stay that way, it's so weird.