i have to wonder if people even research the things they buy or if they just walk into the store with 2000€ and say "give me a washing machine", and never see the machine until the crew comes home to install it.

It's an expensive piece of machinery that is going to be a core part of your home for like 10 years, check the manual and online reviews to make sure it doesn't have a major flaw you'd be unhappy with, please.