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[BUG] the chat moderation is ruined (lemmy.world)
submitted 1 year ago by to c/perchance@lemmy.world
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A user said: on my phone nobody can see me, on my desktop they can. Okay sounds like same old thing, different network different tags. Oh no they actually have the same tag on both devices!! [XUG8-978834938c762482f988]. Now what's going on with bugs after bugs in chat moderation??? If it bans a lot innocent regular users then it's totally worthless. Like, we could and could only delete every single message and dare not ban anymore because why waste time to debug later???

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[–] 1 point 1 year ago* (last edited 1 year ago) (4 children)

From the top comment in that channel:

User Veg Is banned when using his mobile but not his computer. I unbanned the ID 5OND-5a260453c6f17f5a07dd and that fixed the issue of his mobile being banned.

Am I understanding correctly that the issue has been resolved? I.e. 5a260453c6f17f5a07dd was a previous alias of that user, which you found and unbanned? Or are you saying they're claiming to not have had that tag before? All I'll say is that I've checked on my end and things seem to be functioning correctly. It's possible they shared an IP with someone who got banned - e.g. sibling, school/college/work wifi. I may need to adjust it so that aliases aren't so 'sticky' - although this would kinda be the same as mods just using a lower ban duration. I'll have a think about this once I get back to comment plugin stuff.

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  • [–] 1 point 1 year ago (1 child)

    It was a different users ID that caused Veg to get banned, Veg has not done anything to get banned. It's been happening for the past couple months, at least since the downgrade.

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  • [–] [S] 0 points 1 year ago* (last edited 1 year ago) (1 child)
    1. Yes it's resolved.
    2. Yes the cause might just as what you said and we are already aware of that, but.
    3. ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️!!! The user has same tag on mobile and desktop, one is banned, one is not. [Same tag] mobile → banned [Same tag] desktop → not banned

    The fact the mobile got unbanned by unbanned another ID provea it's a moderation issues. The fact the user has exactly same tag but this still happening is the mystery to us.

    Also while the aliases is easy understanding. Another issue is both banned and revolved innocent account are aged, eg troll alias banned 3 month ago, innocent user came one moth ago without ID tag changing. In some cases not this one, one day in recent they suddenly got banned because of aliases.!!! Why it's not happening when they came here one month ago??

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  • [–] 2 points 1 year ago

    The user has same tag on mobile and desktop, one is banned, one is not.

    The system is simply detecting that their mobile device was previously using a tag that you banned. You should unban that other tag, and then their mobile device will not be banned anymore.

    The system works this way because otherwise people can evade bans by switching IP addresses, which is bad.

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