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Taco Bell rethinks AI drive-through after man orders 18,000 waters (www.bbc.com)
submitted 1 year ago by to c/technology@lemmy.world
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[–] 3 points 1 year ago (2 children)

Or, and hear me out: I can drive off, flip them the bird, and go down to one of the other 15 fast food places within a 5 minute drive, that doesn't use a speech recognition AI to take my order.

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  • [–] 1 point 1 year ago (1 child)

    I guess if that makes you happy. Seems like wasted time as opposed to just having the worker take it over and do the order, at which point speech recongition software isn't being used.

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  • [–] 1 point 1 year ago*

    I've tried this repeatedly. I've answered "No" to their upsale. I've sat there in silence, waiting for it to time out. I've asked for a human. Every time the AI takes my order, it adds nacho fries that I didn't order and specifically rejected.

    The problem isn't that I need a human to fix it. The problem is that the AI is specifically programmed to ignore a rejected upsale. Their AI is smart enough to recognize the rest of my complicated order, but it can't understand "No"? Horseshit. They are using this fraudulent programming to increase their upsale metrics, expecting us to docilely accept the sale rather than raise a fuss.

    Drive-offs are another of the metrics they look at. Since I've communicated with nobody but the AI, they have nobody but the AI to blame for the drive-off. They don't get to blame a human for failing to remediate the problem.

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