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[–] 108 points 1 year ago (4 children)

I think the big difference is that they seem to be optimizing for customer satisfaction where others are not.

My favorite example I use often is how the Steam Deck comes with a case. It’s free and there’s not even an option to not get it. They know you need one, they include it. The Switch doesn’t come with a case. They know you need one but they don’t care. You’ll buy one if you want it bad enough and that’s more revenue.

It’s just a different type of optimization.

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  • [–] 1 point 1 year ago (1 child)

    I have a switch that never left the house, definitely not needed.

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