August 28, 2026 Posted in News Releases

###Canada Post records $277-million loss before tax in second quarter
####Labour stability supports early-stage Parcels recovery

OTTAWA – Canada Post recorded a loss before tax of $277 million in the second quarter of 2026, as labour stability supported customer confidence and an early-stage recovery of the Parcels business. Operating costs also declined, as the Corporation focused on improving core productivity.

The second quarter loss before tax improved by $130 million compared to a loss before tax of $407 million in the same period of the prior year, when the company was facing a prolonged period of labour uncertainty in negotiations with the Canadian Union of Postal Workers (CUPW). In June 2026, the parties ratified new collective agreements that will remain in place until January 31, 2029. Canada Post’s loss before tax in the first half of 2026 was $482 million, compared to $448 million in the same period of the prior year.

Canada Post’s second quarter revenue grew by $22 million, or 1.5 per cent¹, compared to the same period of the prior year. While Parcels revenue grew by 20.7 per cent in the second quarter, results for the Transaction Mail line of business declined compared to a strong quarter in 2025 largely due to election mailings. The Corporation’s revenue for the first six months of the year fell by $159 million, or 7.0 per cent, compared to the same period of 2025. Lower labour and non-labour operating costs helped partially offset revenue declines in both periods.

The company remains focused on rebuilding customer trust, improving service reliability and growing parcel volumes. Canada Post will continue to strengthen its long-term financial sustainability while providing service to Canadians and businesses in all corners of the country.

Modernizing the business

The Corporation is engaging with communities across the country to convert 621,000 addresses from door delivery to secure community mailboxes in late 2026 and in 2027. In total, approximately four million addresses will be converted to community mailboxes over a multi-year period, with different areas transitioning each year. Canada Post’s Delivery Accommodation Program will continue to be available, ensuring access for residential customers with functional limitations.

Canada Post continues to work closely with its bargaining agents and the Government of Canada on its modernization and will continue to engage with stakeholders. The company remains committed to ensuring access to affordable, reliable and high-quality postal services for Canadians in all communities – urban, rural and remote.

Enhancing core parcel delivery services and rebuilding the business

Building on the recent labour stability, the Corporation is working to improve core services and strengthen its position in the highly competitive parcel delivery market. As part of these efforts, Canada Post is expanding its home parcel pickup service; offering box-free, label-free returns with select online retailers; improving local next-day delivery service; offering strategic pricing discounts for businesses; and preparing to launch weekend parcel delivery in the Ottawa, Montréal and Toronto metropolitan areas later this year.

Parcels revenue starts to recover following labour resolution

The ratification of new collective agreements with CUPW in June 2026 increased customer confidence in the business, allowing the company to start rebuilding after a prolonged period of labour uncertainty. In the second quarter of 2026, Parcels revenue rose by $99 million, or 20.7 per cent, as volumes increased by 7 million pieces, or 15.6 per cent, compared to the same period of 2025. For the first six months of the year, Parcels revenue increased by $20 million, or 0.7 per cent, as volumes remained relatively flat, compared to the same period of the prior year.

Transaction Mail declines after non-recurring election mailings in prior year

In the second quarter, Transaction Mail revenue fell by $67 million, or 9.1 per cent, as volumes declined by 50 million pieces, or 9.2 per cent, compared to the same period a year earlier. For the first half of 2026, Transaction Mail revenue fell by $149 million, or 11.5 per cent, as volumes declined by 126 million pieces, or 12.6 per cent, compared to the same period of 2025. The results were affected by year-over-year comparisons to the first half of 2025, when volumes surged due to election mailings and a mail backlog following the labour disruption in late 2024. The line of business continues to be in secular decline as Canadians and businesses shift to digital channels.

Direct Marketing remains under pressure as recovery continues

In the second quarter, Direct Marketing revenue increased by $1 million, or 0.3 per cent, as volumes fell by 3 million pieces, or 0.2 per cent, compared to the same period of the previous year. For the first half of the year, revenue fell by $23 million, or 6.9 per cent, as volumes decreased by 149 million pieces, or 9.1 per cent, compared to the same period of 2025. The results were affected by business and economic uncertainty, as well as competition from digital marketing channels.

Operating costs declined on labour efficiencies and lower operating expenses

In the second quarter and the first six months of 2026, total operating costs declined by $119 million, or 6.3 per cent, and $138 million, or 6.6 per cent, respectively, compared to the same periods of the prior year. Labour costs declined while employee benefit costs fell due to higher discount rates.

Canada Post continues to work to improve core productivity and increase efficiencies in operations while focusing on service. In the second quarter, the Corporation started realizing some cost efficiencies through increased staffing flexibility and more efficient workforce deployment; new vehicle sharing practices; the streamlining of letter mail operations; and other measures.

Canada Post Group of Companies

In the second quarter of 2026, the Canada Post Group of Companies recorded a loss before tax of $188 million, compared to a loss before tax of $325 million in the same period a year earlier. Purolator recorded a profit before tax of $88 million in the second quarter, compared to a profit before tax of $82 million in the same period of 2025.

In the first half of the year, the Group of Companies recorded a loss before tax of $439 million compared to a loss before tax of $427 million in the same period of the prior year. Purolator recorded a profit before tax of $111 million in the first half of 2026, compared to a profit before tax of $101 million in the prior-year period.

Background

The Canada Post Group of Companies’ operations are historically funded by revenue generated by the sale of its products and services. In 2025, due to its deteriorating financial situation and to prevent insolvency, the Canada Post segment started receiving repayable federal government cash injections. As required, additional funding amounts will continue to be requested to ensure the Corporation remains solvent.

¹ All percentages in this news release are calculated on values rounded to the nearest thousand; they are also adjusted for differences in business and paid days between the comparison periods. In the second quarter of 2026, there was no difference in paid days or business days for Canada Post and the Group of Companies, compared to the same period of 2025. For the first half of 2026, there were three additional business days and four additional paid days compared to the same period of 2025. Additional business days result in an increase in revenue and volume, while additional paid days result in higher costs.

² The Canada Post Group of Companies consists of the core Canada Post segment and its non-wholly owned subsidiary Purolator Holdings Ltd.

So what, exactly, is it? Does it create a virtual PO box address that gets routed to my post office of choice?

But how do I know the item in China gets shipped in a way that it gets into Canada Post's hands?

Try asking a Chinese vendor on Aliexpress if they can ship to a Canadian PO box, it's like talking to a customer service chatbot, the replies make no sense.

Anyone use Flexdelivery with Aliexpress?

And now the workers' perspective! ✊

Monday June 1 2026

OTTAWA– Members of the Canadian Union of Postal Workers (CUPW) in both the Urban Postal Operations and Rural and Suburban Mail Carriers (RSMC) bargaining units have voted to ratify new collective agreements. Preliminary results indicate 89.0% of Urban members and 85.9% of RSMC members voted in favour. These agreements will remain in effect until January 31, 2029.

These results follow a gruelling bargaining process, which spanned over two years and included seven weeks of nationwide strikes and repeated government interference, including the use of section 107 to pause our legal strike and a forced vote on one of Canada Post’s offers in the summer of 2025.

“Despite these challenges, postal workers made some gains and stopped drastic rollbacks first proposed by Canada Post,” says Jan Simpson, CUPW National President. “These agreements protect key rights including job security and pensions, and secured good wage increases, improved benefits, and pay for all hours worked for RSMCs.”

This round of bargaining took place against the background of constant threats to the core public service mandate of Canada Post. In March 2026, those threats became reality when the Government announced that it was giving Canada Post the green light to make sweeping changes to the public postal service including ending door-to-door delivery for four million addresses and converting to community mailboxes, closing post offices, and reducing service standards without proper public consultation.

“The cuts announced by the Government and Canada Post – while we were still bargaining and before our collective agreements were ratified – will negatively impact communities across the country,” says Simpson. “We, the public, are the owners of Canada Post, and we have a right to shape its future. Canada Post must not be allowed to continue on its path of managed decline. Now that our collective agreements have been ratified, we will turn all our energy into helping communities protect, improve, and expand this vital public service that Canadians rely on every day, no matter where they live,” adds Simpson.

June 01, 2026 Posted in News Releases

Canada Post CUPW-represented employees vote to accept tentative agreements

OTTAWA – The Canadian Union of Postal Workers (CUPW) has informed Canada Post that its members have voted to accept the tentative agreements for the Urban and RSMC (Rural and Suburban Mail Carriers) bargaining units. The parties will soon sign the new collective agreements, which will remain in place until January 31, 2029.

Statement by President and CEO Doug Ettinger

“We are pleased that CUPW-represented employees have voted to ratify these new collective agreements. With the stability of new agreements in place, we look forward to working with our employees and bargaining agents to rebuild the business, restore confidence in the postal system and better serve the country.

Thank you to Canadians and businesses large and small for their patience over the last two years. We will work hard to regain your trust.

While the process was challenging, these negotiated agreements recognize that Canada Post needs to change. They mean we can provide affordable weekend parcel delivery and make needed adjustments to our retail network while ensuring we continue to provide good-paying jobs across the country.

The new agreements are critically important as the Corporation moves ahead with its transformation to return to financial sustainability and better meet the modern needs of the country.

Canada Post plays an essential role in serving all Canadians by delivering to every corner of the country. It’s time to move forward by working together to renew and re-establish this important Canadian service.”

Post copied at 12:04pm EST on 2026-04-21
Read the Annual Report

Canada Post News Releases

April 20, 2026
Posted in News Releases

Canada Post reports $1.57 billion loss before tax for 2025 Corporation proceeding with its transformation to build a modern postal system, improve service and return to financial self-sustainability

OTTAWA – Canada Post’s financial situation deteriorated significantly in 2025 as labour uncertainty weighed on the business, and decades-old rules and frameworks continued to impede the company’s modernization and its ability to compete. The severity of the Corporation’s financial situation underscores the urgency to transform and meet the modern needs of the country.

The company’s 2025 loss before tax of $1.57 billion widened by $728 million, or 86.7 percent¹ compared to a loss before tax of $841 million in the prior year. It was the Corporation’s largest loss before tax on record. Revenue for the year declined by $315 million, or 4.7 percent, compared to 2024, as parcel volumes fell sharply largely due to labour uncertainty throughout 2025.

Building on the federal government’s decision to lift long-standing policy and regulatory restrictions, Canada Post is proceeding with transformative measures to return the company to financial sustainability and renew the postal service to meet the needs of Canadians and Canadian businesses in today’s economy.

Record loss underscores the need to transform and move away from cash injections

Throughout 2025, Canada Post continued to operate without new collective agreements with its largest union, the Canadian Union of Postal Workers (CUPW). The labour uncertainty had a significant impact on the company as parcel delivery customers shifted their business to other carriers that could provide stability. In 2025, parcel volumes fell by 79 million pieces, or 32.6 per cent, compared to the prior year. Given the impact on customers, the lost parcel volumes will be challenging to win back – emphasizing the need to modernize Canada Post’s services in a competitive market.

Transformation is also critical for the company to move away from taxpayer-funded cash injections. In 2025, the company received repayable government funding of $1.034 billion, which was intended to carry the Corporation through the government’s fiscal year ending March 31, 2026. However, the funding was insufficient due to the severity of the Corporation’s financial situation. In early 2026, the government approved up to $1.008 billion in additional repayable funding.

Parcels

Parcels revenue declined by $850 million, or 30.1 per cent, in 2025 as volumes fell by 79 million pieces, or 32.6 per cent, compared to 2024. Parcels revenue and volumes declined sharply due to the lasting impacts of the 2024 labour disruption, continued labour uncertainty through 2025, and decades-old restrictions that have limited the Corporation’s ability to compete, particularly for the growing share of deliveries on weekends. The 2025 labour uncertainty caused many customers to secure longer-term contracts with other delivery providers offering more flexibility and stability.

Transaction Mail

Transaction Mail revenue rose by $564 million, or 26.2 per cent, in 2025 as volumes increased by 39 million pieces, or 2.4 per cent, compared to 2024. While Transaction Mail continues to be in secular decline, the line of business benefitted from a postage rate increase in January 2025, as well as a volume bump related to election mailings and a temporary surge following the national strike in the fourth quarter of 2024.

Direct Marketing

Direct Marketing revenue declined by $46 million, or 4.5 per cent, in 2025 as volumes fell by 417 million pieces, or 9.8 per cent, compared to the prior year. Revenue and volumes decreased due to labour uncertainty and labour disruptions, including a ban on the delivery of Canada Post Neighbourhood Mail™ items in the second half of 2025. Marketers also sought to avoid having their time-sensitive mailings trapped in the postal network.

Group of Companies

In 2025, the Canada Post Group of Companies² recorded a loss before tax of $1.39 billion, expanding by $727 million, or 109.5 per cent, compared to a loss before tax of $665 million in the previous year. The Group of Companies’ results deteriorated compared to the prior year largely due to the results of the Canada Post segment. The year-over-year comparisons are also affected by gains received from the divestitures of SCI Group Inc. and Innovapost Inc. in 2024.

Purolator Holdings Ltd. recorded a profit before tax of $256 million in 2025, declining by $38 million, or 12.9 per cent, compared to a profit before tax of $294 million in the prior year. The Purolator results deteriorated largely due to costs related to financing its acquisition of Livingston International in January 2025.

Background

The Canada Post Group of Companies’ operations are historically funded by revenue generated by the sale of its products and services. In 2025, due to its deteriorating financial situation and to prevent insolvency, the Canada Post segment started receiving repayable federal government cash injections.

¹ All percentages in this news release are calculated on values rounded to the nearest thousand. Percentages are also adjusted for differences in business and paid days between the comparison periods. In 2025, there was one fewer business day and one fewer paid day compared to 2024. Fewer business or paid days generally result in lower revenue, volume and costs. Days are not adjusted when there is a labour disruption.

² The Canada Post Group of Companies consists of the core Canada Post segment and its non-wholly owned subsidiary Purolator Holdings Ltd.

Post copied 2026-04-21 13:05 EST

April 16, 2026
Posted in News Releases

Canada Post moving forward with preliminary work on multi-year transformation

Community mailbox conversions, retail modernization critical to protecting Canada’s postal service

OTTAWA – Canada Post is transforming to restore and renew the country’s postal service, and that work is now underway. The Corporation has reached a turning point and is taking action to ensure it can meet the evolving needs of Canadians in a financially sustainable way.

Following initial meetings with its bargaining agents, the Corporation is starting preliminary work on two core initiatives: converting the remaining addresses that receive door-to-door delivery to community mailboxes and modernizing its retail network.

Canada Post’s transformation will strengthen the postal service, allow it to be a better partner for businesses, enable national commerce, and help it meet its dual mandate of delivering for all Canadians without being a recurring burden on taxpayers. It’s therefore important the Corporation move forward in a timely manner while working closely with its bargaining agents and the Government of Canada.

The move to community mailboxes

Nearly three out of every four Canadian addresses already receive their mail and parcels through some form of centralized delivery.

Canada Post is converting approximately four million addresses that still receive door-to-door delivery to community mailboxes. The national conversion program is expected to take about five years, with different areas moving to community mailboxes each year.

Where conversions will start

The Corporation is initiating discussions with the following 13 communities as it prepares to begin converting approximately 136,000 addresses from door-to-door delivery to community mailboxes in late 2026 and early 2027:

• All numbers are approximate.

Converting an address from door-to-door delivery to a community mailbox typically takes months. Canada Post will engage with communities as it identifies suitable locations for community mailbox sites. It is also notifying residents of the upcoming change to their mail delivery, and will keep them, businesses, bargaining agents and employees informed every step of the way.

Most of the addresses selected for this phase of conversion are adjacent to areas that already receive delivery to community mailboxes. Canada Post understands converting dense urban core areas poses additional challenges. These areas will be addressed in later stages of the multi-year conversion program.

Secure, consistent delivery

Community mailboxes provide secure, locked compartments for mail and parcels, offering residents consistent, reliable access at any time of day. They have been part of Canada’s delivery network for more than 40 years and are used by millions of Canadians.

More than 80 per cent of parcels delivered by Canada Post fit into a community mailbox’s individual compartment or a dedicated parcel compartment. Parcels that don’t fit or that require a signature are delivered to the door or held for pickup at a nearby post office.

Canada Post is responsible for maintaining and servicing all community mailboxes to ensure they remain safe and accessible. This includes clearing snow and fixing or replacing locks as required.

Ensuring everyone can access their mail

Canada Post’s Delivery Accommodation Program provides free support to help residential customers with functional limitations access their mail and parcels. More than 17,000 households across the country currently benefit from some form of accommodation.

The program offers accommodations that make mailboxes easier to use, such as sliding trays, Braille features or a more accessible compartment. In some cases, weekly home delivery may be provided on a seasonal, temporary or permanent basis.

Applying is easy and can be done online. For more information or to apply, visit Canada Post’s Delivery Accommodation Program website or call 1-844-454-3009.

Retail modernization

While Canadians still value post offices, they are visiting them less frequently and making fewer in-store purchases. This pattern has driven a 30-per-cent drop in retail revenue since 2021. Usage is also uneven across the network.

Retail modernization will help ensure the network reflects how Canadians and communities are using post offices today, while protecting services in rural, remote and Indigenous areas. The Corporation will start by making changes in urban and suburban areas that are currently over-served.

*Retail modernization market reviews underway *

Canada Post is starting the retail modernization process with market reviews to gather and validate operational data of local post offices, providing the Corporation with an accurate and up-to-date view of each location.

Regions will also be evaluated as a whole so each post office can be viewed through a community lens. The analysis will support the Corporation’s careful evaluation of where changes to the network are most warranted, while prioritizing service to Canadians and protecting it where it’s needed most.

Throughout this process, Canada Post will ensure employees, communities, customers, bargaining agents and local officials are kept informed on changes to postal services in their communities.

Our commitment to Canadians

We’re committed to moving forward in a thoughtful way that prioritizes service for all Canadians, while protecting access to vital postal services in rural, remote and Indigenous communities. We also remain committed to treating employees with respect throughout this process.

We’ll continue to update Canadians, customers, employees, bargaining agents and other stakeholders on our transformation, and provide as much advance notice as possible of any changes that affect them.

Additional information is available from these resources:

• Canada Post’s transformation
• The move to community mailboxes (PDF)
• Features of a community mailbox (PDF)
• Delivery Accommodation Program (PDF)
• Modernizing our retail network (PDF)

[EN]
Just wanted to pop in here, I haven't been using Lemmy much since I've been more active on other parts of the Fediverse.

That said, I updated the info sidebar and am aiming to be a bit more involved, though I am mainly interested in philately related updates.

Regarding the community, just to be clear: ** I am not a Canada Post employee, and the community is not run or created by anyone involved with Canada Post directly**.

Of course, if an individual employee were to join the mod team, that would change, but it should be considered that commentary posted here is independent of Canada Post, unless a social media member of Canada Post corporate were to join Lemmy and post proof.

Just wanted to clarify this. I'm just a schmuck that likes the mail :)

[FR]
Je voulais juste passer dire un petit bonjour ; je suis moins actif sur Lemmy depuis que je passe plus de temps sur d'autres réseaux du Fediverse.

Cela dit, j'ai mis à jour la sidebar et j'ai l'intention de m'impliquer ici un peu plus, même si je m'intéresse généralement plus avec les actualités liées à la philatélie.

Juste pour preciser a propos de la communauté : ** je ne suis pas un employé de Postes Canada, et la communauté n'est ni gérée ni créée par personne travaillant directement avec/pour Postes Canada **.

Bien sûr, si un employé venait à joindre l'équipe de modération, cela changerait, mais il faut voir que les commentaires ajoutés aux pubs./etc. sont indépendants de Postes Canada, à moins qu'un membre de l'équipe social media de Postes Canada ne rejoigne Lemmy et en apporte une preuve.

Je voulais juste clarifier ce point, je ne suis qu'un simple passionné qui aime le system de poste :)

I’m honestly beyond frustrated at this point.

I am an international student in Canada. I had my B1/B2 visa interview at the US Consulate in Toronto in January, got approved, and my passport was shipped via Canada Post on Jan 21. It was supposed to be ready for pickup Jan 23 in Ottawa. Instead, it’s been stuck as “in transit” in Ottawa for over two weeks.

I’ve contacted Canada Post multiple times, and every time I get the same useless answer: they can’t find it. Now they’re telling me to contact the US consulate to file a claim. So basically my passport is somewhere in their system and nobody knows where, and nobody takes responsibility.

I have a US trip next week and there’s no way I can get a new passport and visa in time if this thing is actually lost. Has anyone dealt with Canada Post losing a passport from the US consulate shipment? How long did it take to resolve?