The mismanagement was privatising the utility. If the government ran the utility, there would be no profit motive, and the same amount of money would support an improved maintenance and major repair budget.
I was trying to answer the question in your second paragraph. Apologies for any confusion.
We were a VMware shop, albeit much smaller deployments. When a vendor increases prices up to 1000% (https://www.ciodive.com/news/att-broadcom-vmware-price-hikes-court-battle/728603/), you can bet that price is being passed along to consumers. VMware was by far the most popular virtualization platform prior to the acquisition, so it'd be a safe bet that you were affected by this from more than one company you deal with.
Those are manta rays.