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our second raptor lake cpu fail (media.piefed.ca)
submitted 5 months ago by to c/pcmasterrace@lemmy.world
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re: raptor lake 'issues'

this one is a 14th gen on an asus board. less than a year old, i think. constant crashes and other 'quirks'. system builder (wasn't my purchase decision) is known to be a pain to deal with on warranty service. so we'll see what happens.

the first was a 13th gen xps. problems from first boot up. dell was great on addressing intel's issue. swapped the board and chip, and it had a brand-spankin'-new firmware that wasn't even pushed to their website yet. paid freight both ways, including priority overnight air return.

intel processor diagnostics tool screenshot indicating core i9-14900kf failed.

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[–] 15 points 5 months ago (2 children)

I had my 13th gen RMA'd and they gave me a 14th gen, and I've had it undervolted since day one. I just hope this doesn't happen for a long long time yet.

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  • [–] 5 points 5 months ago (1 child)

    Yeah, 14th gens you have to explicitly configure to undervolt or underclock (or both :( ), and until you do you're just rolling the dice every time they spin up. I got lucky with mine and found the settings that were both safe and it liked before it failed 3 death saves, but with the way it was behaving I wouldn't be surprised if it was on 2 of 3.

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  • [–] [S] 3 points 5 months ago

    the one here was running the original firmware, probably factory original from asus. the board was on a 'performance' preset setting--and defaulted to that when i tried a bios reset to defaults. when i updated the firmware, that setting changed to a 'normal' one when i reset to defaults again.

    i didn't really dig into that too much because i knew it was already an rma case, but i think part of it had to do with boosted power draw. it still crashed on 'normal' and that's what it was set on when i ran intel's diagnostics (which took a few tries just to have it not crash before finishing with a result).

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    • [–] 5 points 5 months ago (1 child)

    I went with AMD on a mobo brand known for quality (but due to a security flaw on other mobos by the same manufacturer I don't reccomend them) and I've been quite happy with it.

    With how parts are becoming sparse due to global economic fuckery and bullshit generators, I really hope I don't have to replace them anytime soon.

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    • [–] 4 points 5 months ago (1 child)

    We’ve had a handful of these come through. The warranty extension applies even to Tray/OEM CPUs so you might get some traction with Intel of the OEM is annoying about it.

    Funny enough, even before this fiasco we had a year where we diagnosed a disproportionate number of Intel CPU failures on 10th and 11th gen systems. 4 or 5 RMAs when 80% of the gaming PCs we saw were AMD, and then there were only 1 or 2 AMD RMAs that year.

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    • [–] 1 point 5 months ago

    I've been AMD for a minute now and haven't had an issue in generations.

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    [–] 1 point 4 months ago

    FAIL

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