this post was submitted on 13 Nov 2025

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Resolved: Unable to access PlayStore and Weather won't update either - both claim to have no internet connection (lemmy.cafe)

submitted 1 year ago by cinnamon@lemmy.cafe to c/android@lemmy.world

17 comments fedilink hide all child comments

I've been unable to access the PlayStore all day. It tells me I'm not signed in even though my profile picture is visible in the top right corner. When I tap "Try again" nothing happens.

When I tap on my profile picture and then select "Google Account" it tells me I'm not connected to the internet (see screenshot). But I am, using my browser for example works just fine.

The only other app I've noticed having problems is Weather, which is unable to refresh and also tells me there's no internet connection.

Any idea what's going on here?

all 17 comments

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[–] db2@lemmy.world 11 points 1 year ago (8 children)

Turn off your vpn

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[–] cinnamon@lemmy.cafe [S] 8 points 1 year ago (4 children)

Thank you, it was indeed the vpn! Kinda weird because it didn't use to cause any issues in the past. Thank you!

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[–] db2@lemmy.world 4 points 1 year ago (3 children)

Is it an ad blocker or an actual VPN?

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[–] cinnamon@lemmy.cafe [S] 1 point 1 year ago (2 children)

It's DuckDuckGo's VPN. I switched it off, suddenly PlayStore worked.fine again, switched it back on, PlayStore still works. Huh.

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[–] db2@lemmy.world 1 point 1 year ago

It's because when it's on you're using their DNS servers, right now Google's IP is cached so it still resolves. Provably if you restarted the device it would stop loading again.

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[–] limerod@reddthat.com 1 point 1 year ago

You need to whitelist system components like play store and play services. Since, I guess you use it for adblocking.

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[–] kami@lemmy.dbzer0.com 3 points 1 year ago (2 children)

Or try another server in a different location if that's actually the problem.

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[–] cinnamon@lemmy.cafe [S] 4 points 1 year ago (1 child)

I'll try that as well, apparently it was indeed the vpn causing the issue

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[–] LemmyThinkAboutThat@lemmy.myserv.one 2 points 1 year ago

Thank you, that worked!

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[–] slazer2au@lemmy.world 3 points 1 year ago (1 child)

First step of any troubleshooting, turn it off and back on again.
Best guess would be a process crashed somewhere and hasn't been triggered to restart

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[–] cinnamon@lemmy.cafe [S] 2 points 1 year ago

I had tried that :) turns out it was thevpn

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[–] atrielienz@lemmy.world 1 point 1 year ago (2 children)

Can you boot into safe mode and try accessing it there?

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[–] cinnamon@lemmy.cafe [S] 1 point 1 year ago (1 child)

I don't know how to boot into safe mode but turning off the vpn fixed it :)

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[–] atrielienz@lemmy.world 1 point 1 year ago

I believe it's device dependent, but on pixels:

"On Pixel 6 and later, including Fold: Press and hold the Power button + Volume up button for a few seconds." Either way, glad you figured out what was wrong.

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[–] hexagonwin@lemmy.sdf.org 1 point 1 year ago (1 child)

maybe the vpn.

also in some cases aurora store seemed to work better than the actual play store.

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[–] cinnamon@lemmy.cafe [S] 1 point 1 year ago

Thank you, it was indeed the vpn! Kinda weird because it didn't use to cause any issues in the past. Thank you!

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[–] Uri@infosec.pub 1 point 11 months ago

Use aurora store and fuck google