The race may already be lost, but still.

Meme about 5-Star Product ratings. Text: This scheme doesn't help anyone: Very bad, Bad, Almost ok, ok, Good. Use this instead: Bad, Some Issues, ok, Good, Exceptionall
you are viewing a single comment's thread
view the rest of the comments
[–] 18 points 1 year ago (4 children)

We do net promoter scores, out of 10. 9 and 10 are positive, 6-8 are neutral, 1-5 are negative. We get scores like "Good job, no complaints, 5 points" or "Best service ever, but my internet went down, so I knocked it down to 8 points."

  • source
  • hideshow 4 child comments
  • [–] 17 points 1 year ago (3 children)

    This is literally just a 3-option ranking with extra steps.

  • source
  • parent
  • hideshow 3 child comments
  • Sure.

    However, assuming two exceptional employees rated consistently 7-10, there's a measurable difference between an 8.2 and an 8.6.

    The alternative is 3 vs. 3.

    People also like to have options. Having a sad face, a neutral face and a smiley doesn't really cut it for pretty much anything.

    Having the option of 1 being "utter shit" and 4 being "bad but workable" seems like it has benefits.

  • source
  • parent