“It wasn’t until she tried to come back across the border that she realised only half of the combination card – because it’s only one physical card – had been fully approved,” said Besancon.

Border officials did not need to detain Shaw and could have filed for humanitarian parole, Besancon said. Meanwhile, all three of Shaw’s children have had their I-360 visas approved, and Besancon alleged her youngest son was therefore being detained “illegally”.

from what can be understood it's such an awful mishap of the things, but they definitely didn't need to go so harsh on her