You are simply guessing. With no way to verify your claim. For all we know, the customer support person DID google "Fort Gay VW", and was presented with pornography. Perhaps that person should have used a dedicated map instead of a simple search. Perhaps that's an adjustment that can be made without making someone lose their job and potentially livelihood.
You don't just fire someone for a mistake. It's ok to make an honest mistakes. The important part is that you learn from them.