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A small moment in gaming history (lemmy.world)
submitted 1 year ago by to c/gaming@lemmy.world
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[–] 5 points 1 year ago (6 children)

It's an offense that can't be easily fixed by teaching, seeing as how that employee could have looked at a map at any time and verified that the account holder wasn't lying. Unwillingness to access information likely cannot be fixed with forced exposure to the information they were unwilling to access.

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  • [–] 2 points 1 year ago (5 children)

    You are simply guessing. With no way to verify your claim. For all we know, the customer support person DID google "Fort Gay VW", and was presented with pornography. Perhaps that person should have used a dedicated map instead of a simple search. Perhaps that's an adjustment that can be made without making someone lose their job and potentially livelihood.

    You don't just fire someone for a mistake. It's ok to make an honest mistakes. The important part is that you learn from them.

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  • [–] 4 points 1 year ago (4 children)

    It stops being an honest mistake when mayors have to get involved, in my opinion.

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  • [–] 1 point 1 year ago (3 children)

    Why would something stop being a mistake just because of post-incident actions from a third party? How does that make any sense?

    Xbox Live chief enforcement officer Stephen Toulouse acknowledges the agent reviewing a fellow gamer's complaint against Moore made a mistake.

    He says keeping up with slang and policing Xbox Live for offensive language is challenging, but mistakes in judgment are rare.

    Toulouse says training has since been updated.

    That's from the source Wikipedia cites.

    They made a mistake, eventually it was recognized, and they claim they've since updated their training to prevent similar incidents in the future. Isn't that a good outcome? The guy got his account back. And Xbox apologized and took steps to ensure it doesn't happen again. What else do you want?

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  • [–] 1 point 1 year ago (1 child)

    Honestly the greater issue I have is with developers that haven't touched enough grass to realize that some people are named Gaylord or live in Cunthorpe or whatever.

    That, and the stupid culture which insists that baby must only see baby words, not mean old grownup words.

    The people in charge of those decisions just shouldn't have such power. And if a user names themselves removedHater1995 you can still intervene based on reports from others.

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  • [–] 1 point 1 year ago

    Are devs supposes to know every single weird old name in existence beforehand and add that to a giant exception array?

    They just can't ever do anything right then.

    If they do, do something. Someone fell through the cracks and Xbox sucks and devs needs to be fired.

    If they don't do anything, then the Xbox sucks because they enable racism, homophobia, harassment, etc. And devs needs to be fired.

    What do you want? Besides firing everyone involved apparently. The problem got fixed. They updated their training to ensure customer support handle these cases better in the future.

    This was in 2010. Have there been more of those incidents since then?

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