A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.

When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.

“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.

you are viewing a single comment's thread
view the rest of the comments
[–] 8 points 1 year ago (4 children)

He said the card company sided with DD. I guess at that point you can try and go to Visa/MC/Whomever directly but I honestly don't know if they will even work with you or just insist it's someone further down streams problem

  • source
  • parent
  • hideshow 4 child comments
  • [–] 1 point 1 year ago (3 children)

    At that point you call your member of Congress.

  • source
  • parent
  • hideshow 3 child comments
  • [–] 3 points 1 year ago (2 children)

    Im fairly certain I can scientifically prove calling your congressperson is less effective than stepping into your closet, closing the door and yelling "I’m upset!"

  • source
  • parent
  • hideshow 2 child comments
  • For changing their vote on a bill backed by lobbyists, maybe. But they have entire constituent services offices dedicated to helping voters out of just this kind of situation. Consumer protection is a common area they intervene in.

  • source
  • parent