A “longtime” Hertz customer says he is “done” with the car rental company after he claimed that the AI-powered damage detection system improperly flagged a nonexistent mark on the vehicle — even though video that he filmed immediately afterward appeared to back up his claim.

When angry customers sought to dispute the claim, they were unable to immediately reach a customer service rep.

“The link they send you does NOT allow you to submit a dispute. Calling customer support? Useless. They said they can’t do anything, even when I told them I have clear video evidence of the car being undamaged at the exact time the damage was claimed,” one customer said.

you are viewing a single comment's thread
view the rest of the comments
[–] 198 points 1 year ago (3 children)

It could have been worse. This is a shout out to not use Hertz.

Hertz will pay $168 million to customers it falsely accused of stealing its cars

https://www.npr.org/2022/12/06/1140998674/hertz-false-accusation-stealing-cars-settlement

They also own

  • Dollar
  • Thrifty
  • Firefly
  • source
  • hideshow 3 child comments
  • [–] 21 points 1 year ago (2 children)