Even End Homelesness acknowledge the data error.

"The organization's board was told in August that a staff member had noticed a problem with the case count during a routine review in early July.

They found a "significant number of participant files" were still open, even though the people in question hadn't accessed services for "extended periods."

"Further investigation found that the federal HIFIS data system was not automatically closing inactive cases as [End Homelessness Winnipeg] had understood," the memo states.

After getting clarification from the federal department of housing, it "confirmed on July 9 that the 90-day inactivity threshold did not automatically close cases.""