Yesterday, I posted about my account being stolen and Apple's AI failing. Today, I called in this because, once again, the person in China who had hacked my account was able to change the password without access to my emails. Apparently, once they change your Security Questions it's game over unless you have MFA (which I did not because I never used the account and do not own any Apple devices).

Finally reached a person after yelling at the AI (thanks Lemmy), who was only able to disable the account from buying stuff on the Apple store. They were unable to do anything beyond that and had to transfer me to another person. This senior advisor confirmed the initial guidance on the security questions (old way) and MFA (new way). The only way to bypass that is for me to sign into an Apple device (which I do not own) or to sign up for AppleTV and enter a payment method, which would lock out the security questions going forward.

Being without an Apple device, I tried to access AppleTV but could not sign in because my region is now locked to China (thanks hackers). Now I am busy trying to get my mother to use her iPhone and/or iPad to log in with my account over the phone so it will add MFA, but I have no idea what to do because I do not own any Apple products and she's not very tech-savvy. Even then, the only way to get my account on her iPad is to wipe the thing entirely or create some kind of Frankenstein merging of our accounts.

Finally got someone from advanced support again to walk her through everything. Trying to sign into the account to set up the MFA still has it region locked to China so you cannot add a phone number from outside China. So that doesn't do anything at all either. At this point my account is completely stolen and Apple, the people with all the access, cannot do anything about it. All I can do is keep resetting the password (using my email) every time they change it using the security questions.

For a company as big as Apple, they are insanely shitty about account security. The fact that someone could bypass my entire account's security without ever needing access to my email is ridiculous. Even more ridiculous is that they (Apple) can do nothing because of it and my account will be forever bricked. I cannot delete the account. I cannot sign into the account. And I cannot use my email address ever again to sign up for an account.

So I guess will I never use an Apple product ever again.

Fuck you, Apple.