My mom basically found herself as the person who fixed printers at the school at which she worked, and this was before anybody had much of a clue about computers (our family was kind of ahead in tech).

She ended up getting some free "MS tech net" subscription which I used, it was just as worthless as the public facing stuff. I will say though, back when having real ms software actually meant something, having access to infinite license versions of most of their stuff was pretty cool.