I think you can trust the operational side of it. I don't think they've had many detrimental oopsies, the services work. I used them for a year and then jumped ship. One reason is the favorable comments by their CEO about the 47 administration, which I didn't like. Another reason is the nitty gritty - they don't clearly advertize what's part of what package and I felt that was by design to get you to upgrade. And they definitely see themselves as a basket for all of your eggs. If you are moving there because you want to degoogle your life you end up just protonizing it. It's better to spread around your stuff so you're not dependent on one provider. If you just want a good VPN and don't care about the rest of their services and the politics, you could make worse choices.