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Thanks FedEx, This is Why we Keep Getting Phished (www.troyhunt.com)
submitted 1 month ago by to c/technology@lemmy.world
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From 2024, but funny to read....

What makes this situation so ridiculous is that while we're all watching for scammers attempting to imitate legitimate organisations, FedEx is out there imitating scammers!

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[–] 4 points 1 month ago (4 children)

Just to clarify, basically every single part of this comment is wrong.

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  • [–] 1 point 1 month ago (3 children)

    Yeah, I read the article. I get that it’s legit, but at that point the process is so defunct, I wouldn’t even work with a text at all. Just call FedEx directly with your tracking.

    Shame on FedEx though. Obviously an atypical case, with an out-of-country delivery, etc. I try to avoid that as much as possible; it’s always a problem in my experience.

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  • [–] 3 points 1 month ago (2 children)

    Yeah, I read the article.

    HOW DARE YOU THIS IS THE INTERNET WE DO NOT DO THAT HERE

    :)

    Just call FedEx directly with your tracking.

    But you saw how useless that was in this case - any company like Google or whatever that does not feel a need to have public-facing customer support. heh

    atypical case,

    Compared to many companies you might do business with, but certianly not all - as I alluded to just now with companies like Google or FedEx...... heh.

    I think that's the worst part about a lot of these new companies - they make it so hard to get support, so when there's a problem, you're just........ screwed.

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  • [–] 2 points 1 month ago (1 child)

    Yeah 100%

    Like they want nothing to do with you. You’d think the CEO would not want such a terrible user experience as seen in that article, but…

    …something, something, enshittification.

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  • [–] 2 points 1 month ago

    Strewth. I think the problem is int he case of FedEx, random home delivery people are not the source of their profit, so customer service is a "waste of money". Similarly, with Google, we're also not the profit for them, so similarly no reason to waste the money.

    The irony is how difficult like Doordash/Uber etc are, even when we ARE the source of money. heh

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