Yeah, I read the article.

HOW DARE YOU THIS IS THE INTERNET WE DO NOT DO THAT HERE

:)

Just call FedEx directly with your tracking.

But you saw how useless that was in this case - any company like Google or whatever that does not feel a need to have public-facing customer support. heh

atypical case,

Compared to many companies you might do business with, but certianly not all - as I alluded to just now with companies like Google or FedEx...... heh.

I think that's the worst part about a lot of these new companies - they make it so hard to get support, so when there's a problem, you're just........ screwed.