As my phone was stolen by the German police (yes, the German police, who assaulted me and stole my device to destroy video evidence, they have never heard of cloud sync apparently :) I naturally got locked out of my Outlook account due to 2FA.
When my lawyers contacted Microsoft, all we received were automated AI responses, including the absurd request to provide an Xbox ID to regain access to an Outlook account, lol. They stopped responding and closed the tickets of course. We escalated this matter to regulatory bodies in the EU and the USA. After a month of silence, they finally responded.
As you can see in the official correspondence, Microsoft insists that you MUST call them. Let it be known: this is not to help you. It is done entirely to leave no paper trail for ongoing legal proceedings. We demanded legal justification for what specific information they claim to require via phone that cannot be securely provided through any other method, mail, or email. They could ofc provide none, simply stating, "That is how Microsoft handles things."
As you can see, the personnel (if they aren't just AI, we firmly believe it is) conceal their full names and titles, which directly violates consumer transparency laws. No one on earth is obligated to provide a phone number to a random corporation. What if you are deaf or mute? Microsoft claims there is no other method to recover the account, which once again directly violates consumer protection laws and accessibility mandates. No company has the privilege of reducing communication methods to a single channel; it directly violates FTC regulations as well.
Stay away from these thieves. If you have ever had an issue with Microsoft, feel free to contact me. We are taking them to court, and we can defend your rights too, no fee or payment is required. Just tell us your issue and send us the exchanges you made via their consumer support. If it is finance-related, even better: we will also go after the revocation of their financial licenses in the EU.
