Remote viewing in Jellyfin requires significantly more work from me as the server admin, but it is just as easy for the remote viewing clients. I don’t have to do any first-time setup for them. I recommend an app or two for the media type they’re using, and all they need is URL, login, password.
On UX, Plex is more full-featured I’m sure, but the performance is so much better on Jellyfin that it quickly overrode any feature concerns I may have had.
And being FOSS, there’s some nice diversity in client apps. I use Finamp for music and really like it. There’s Plappa for audio books too. And for basic viewing there are multiple choices. I think I use Streamyfin because it supports downloads.