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[–] 148 points 2 months ago (72 children)

This is one of the most depressing aspects of life. All of these services we pay no longer care at all about us - we have no options. They give us AI support only, poorly functioning apps where you can't even find how to complain or make a ticket.

I don't know how it gets fixed. Soon we will all work for them.

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  • [–] 247 points 2 months ago (52 children)

    I don't know how it gets fixed.

    Stop using them.

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  • [–] 113 points 2 months ago (43 children)

    I never understood how they are so popular. You are paying double the amount and it's poor service and food tastes worse

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  • [–] 20 points 2 months ago (3 children)

    How would paying more cause it to be popular?

    I can get you Lemmy+ if you want! It has the exact same experience, but you get to pay me 10€ a month for the privilege.

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  • [–] 13 points 2 months ago (3 children)

    Because I’m already high and forgot I don’t have any food in the house.

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  • [–] 12 points 2 months ago* (2 children)

    Go hungry? Phone a friend? Ask the neighbor?

    Not give a tech bro $50 to deliver a depression by exploiting your community.

    What do you think we've done for checks notes the last 100,000 years that we have been getting high?

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  • [–] 11 points 2 months ago

    Well for most of that history people lived in walkable settlements and cities. Pompeii had fast food stalls. And more recently (relatively) food ordering direct through a restaurant was the norm. Pizza delivery dates back to the 19th century, which is checks notes more than 100 years ago. So yeah, access to food has changed a lot and it is nor unreasonable to expect your delivery driver not to toss your food into the street.

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  • [–] 6 points 2 months ago* (4 children)

    The fact that you have a stranger go and pick up your food is what makes it unthinkable to me. (Although if disabled or injured then I understand)

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  • [–] 7 points 2 months ago (2 children)

    I'm not one to defend DD here, I stopped using them years ago. But strangers are preparing your food too. The driver is just one additional set of hands in the supply chain that brought food to your home.

    DD still sucks, for the record.

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  • [–] 2 points 2 months ago (1 child)

    This is true but those people are at least on camera and surrounded by other people holding them accountable.

    Don't get me wrong I've seen some wild wild shit before at restaurants so of course they can still do messed up stuff to the food but having some guy pick it up and ride off with no accountability is super sketchy to me

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  • [–] 2 points 2 months ago

    That's what makes DD special, though. They absolutely could hold drivers accountable and all that. Other delivery services in the past used to be much more reliable and provided better experiences. Uber Eats is, to a minor extent, a moderately better platform to work with. I still don't trust them with my business though.

    So it's not delivery services per se.

    DD though, is absolutely trash by their own accord.

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  • [–] 37 points 2 months ago (21 children)

    Because if your car has broken down, or you're exhausted from a long day of work and your family is hungry, or you're too drunk to safely drive but still want food, or if you straight up don't have a car and don't want to cook that night, or you are on vacation at a hotel or airbnb and don't have other access to food, or you have a baby that you can't just leave alone for a few minutes to go pick the food up, or you are in the middle of a study session and it would be more convenient to have the food come to you rather than going to get it.

    Looks like there's lots of reasons people might take advantage of the service that can deliver food to them, and it's not unreasonable for them to expect that service to not completely fuck it up.

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  • [+] 17 points 2 months ago (2 children)
  • [–] 5 points 2 months ago* (1 child)

    Yeah seriously

    I started doing Doordash recently to try and get on top of my finances and I'd feel awful about the stuff here

    And to be honest

    They're fucking everyone over, the Dashers make basically minimum wage if that, Doordash marks up all the items on the menus, and adds a bunch of bullshit fees.

    The only money reliably making it from the customers to the dashers are the tips, and only because they're required to by law.

    But for my case, it's something flexible and relatively low-effort that I can do when I'm not working my day job

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  • [–] 12 points 2 months ago (9 children)

    Yea dude. Not wanting to drive after drinking is just laziness.

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  • [–] 3 points 2 months ago

    The freezer pizza is nowhere near as good as a fresh pizza from a decent pizzeria though?

    You'd have to cook your own pizza for it to even be comparable.

    Like yes I always have something I can heat up at 3 AM if I'm working an all nighter to catch up on shit, but you know what tastes best when drunk? Hot fast food I didn't have to prepare at all.

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  • [–] 6 points 2 months ago (2 children)

    Yeah bro. Before all these slop delivery apps how did anyone ever survive. Do better. For fucks sake. Such a lazy excuse.

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  • [–] 8 points 2 months ago*

    They ordered pizza or Chinese or some local store that had their own delivery drivers. That doesn't exist anymore. Stores outsource their deliveries to companies like door dash.

    Oh sorry, was this supposed to be some dumbass "gotcha" that completely ignores reality?

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  • [–] 6 points 2 months ago

    I mean literally. We all had to get food before these apps came in. I don’t understand the why we can’t now besides being pure fucking lazy and not willing to do anything to change the status quo instead just bitching about it online acting like there is nothing left to do. It’s so fucking maddening.

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  • [–] 3 points 2 months ago (1 child)

    This is why living in a city is awesome. Just walk 6 blocks and get a bite to eat.

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  • [–] 6 points 2 months ago

    Did you read a fucking word they said? About being exhausted, or having to look after kids, or having housework to do... You're still gonna find time for 45+ minutes to walk 6 blocks, wait in line, pay, and walk back and still have all the shit you need to do and still eat before it gets cold?

    Christ sake... "Just walk 6 blocks". Tell a single mom that.

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  • [–] 5 points 2 months ago

    I was getting g a burger the other day (something I’m loathe to do but it was circumstances…) and as I’m waiting several dasher came in and grabbed orders waiting. I’m a people watcher so I sit where I can watch people come and go while I wait for my order and can still hear my name. Now, it was storming outside, I mean it was nuts. One of those dashers came in grabbed the bag of food and used it as a rain block to get back to their car. Just held it over their head like it was making any difference at all. Whoever got those soggy fries I hope they don’t go through the hassle again.

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  • [–] 4 points 2 months ago

    I share your perspective and reading these comments made me realize we have different paths of lease resistance.

    For some who have gotten used to them, it’s easier to put up with the enshitification than not using them, for others, the path of least resistance is to not use them in the first place.

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  • [–] 2 points 2 months ago (1 child)

    Pizza delivery is generally cheaper and more reliable, assuming the pizza place has its own drivers. Cheaper because the delivery service is intended to extend the restaurant's sales, rather than needing to extract enough value to pay both a driver and the middleman app. More reliable because the driver isn't just some anonymous person that decided to download an app but a driver that has an ongoing relationship with the pizza place.

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  • [–] 23 points 2 months ago (6 children)

    This is the correct answer. Those companies that don’t fix their shit will perish.

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  • [–] 9 points 2 months ago* (4 children)

    After they empty whose pockets?

    Door dash is a shit service, all it takes is one person to put them on blast with the truth.

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  • [–] 6 points 2 months ago (2 children)

    If that were true they would've shut down long ago. Do you really think no one has tried to "put them on blast"?

    https://xkcd.com/325

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  • [–] 3 points 2 months ago (1 child)

    He's trying to imply dash wins either way that they keep the money

    I have never ordered a god damn thing from Uber or Dash after heading how shit it was from others.

    But hey, you know what they say about a fool and his money

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  • [–] 27 points 2 months ago

    It gets fixed by no longer using them. Money is all a corporation understands.

    If they make more $ cutting support costs and pissing off some customers than to have support staff and higher costs and more customers, then they will do it.

    Infinite growth, my friend. All that matters to most if them.

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  • [–] 14 points 2 months ago* (14 children)

    we have no options.

    There is no alternative to whatever this Dash is?

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  • [–] 4 points 2 months ago (11 children)

    This would mean that pizza is worth more to you than your principles about the matter.

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  • [–] 4 points 2 months ago* (1 child)

    And that in-person pickup, by the user or their friend or someone else they paid, is for some reason or another completely out of the question.

    I literally don't ever order delivery so these sort of can't-do-nothing takes around Doordash are completely foreign to me, but that is just me.

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  • [–] 3 points 2 months ago (6 children)

    So there are only services for take-out, but non for groceries?

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  • [–] 10 points 2 months ago*

    There is, don't order food to be delivered to your house. Going from every pizza shop, and local fast food joint, having people who would drive the food to anywhere within a few miles, with just the idea you would likely tip them if you got your food on time, to having to pay anywhere from 1/4-2x the cost of your order to have it delivered, by a third party, that is a huge faceless corporation, with poor service, is really disheartening.

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  • [–] 10 points 2 months ago

    We got by before these shitty companies existed. I'm sure we can survive not using them.

    I do use them on occasion but prefer to order something local and pick it up myself. No markup and some places even give a discount on pick up orders.

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  • [–] 10 points 2 months ago

    At least where I live, there are alternative delivery platforms, and there are also plenty of restaurants doing their own delivery. The competition means that customers generally get decent service in my experience, although support usually goes through the restaurants. I feel like the ones getting fucked over by these delivery platforms are the delivery drivers and restaurants, not the customers.

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