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[–] 11 points 3 months ago (2 children)

There are paid reviews in google maps!!!

I had an instance where I contracted a company with 4.9 (120) and received the worst service and quality possible.

I couldn't believe it was just my bad luck so I went back to the reviews and took a deeper look.

Most reviews were fake.

1 week old reviewers with ~3 reviews all 5 stars and extremely eloquent about how great everything was.

You cannot trust google maps for reviews.

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  • [–] 5 points 3 months ago (1 child)

    Restaurant opened up in town, we went in the first week, service was horrible, like unbelievably so, and not just to me. It's a long story.

    I get it, new business has growing pains. But it was bad enough I needed to leave a bad review. My plan was to update it if/when we came back and it was better. Or if the business commented on it apologizing for the way we were treated.

    Instead, I watched that place get like 30 5 star reviews in an hour flat. And I don't mean several good reviews, with a mix of stars and praise. I mean 30 solid 5 stars, with ALL the subcategories lit up with solid 5 stars as well, and glowing, wordy reviews.

    No way. Absolutely no way could that be the case. I talked to other friends who went on different days, they had better experiences than me, but they all had different issues, nobody was giving a glowing review. One other buddy also got snubbed the same way I did and left a 1 star as well.

    Funny thing? All the one star reviews had hearts on them, almost like people were trying to boost them up in the sea of 5 star reviews.

    It was the craziest thing I'd ever seen. That company saw the 1 stars rolling in, and instead of replying to them, or training their staff, they just... Bought reviews, to keep their ratio high and weather the storm.

    Just insane.

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  • [–] 4 points 3 months ago

    Gosh, you mentioned something I forgot. The speed!

    This business received 20 reviews in a matter of days.

    Might not sound strange but considered its a construcción contractor, well... Its at least suspicious.

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