I think the idea is to refuse to order items shipped by FedEx also. Which is easier said than done, firstly it might be very inconvenient/impossible and secondly you may not always know the carrier until it's too late. I know that because I hate FedEx and have had issues with them numerous times, but often it's not a choice and then later after my order was processed I get a FedEx tracking email, basically letting me know there's a 50% chance I'll have issues actually getting my package delivered successfully.
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