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Pine64 has started shipping their smart speaker! (pine64.com)
submitted 4 months ago by to c/homeassistant@lemmy.world
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[–] 9 points 4 months ago (1 child)

I'm pretty sure you just get a 30 day return period in the EU, regardless of your reason.

While I don't fully agree with this (online shopping should not be encouraged, especially multiple round-trips for some clothes that you ordered in the wrong size), it is the law.

We don't offer buyer's remorse refunds

they most certainly do, or will when you threaten to report them.

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  • [–] 6 points 4 months ago* (last edited 4 months ago)

    When shopping online, you have 14 days after receiving without having to specify any reason. In store it depends on if the customer had the chance to look at the product. If yes, there's no requirement to accept intact and functional goods.
    In both cases you have 1 year where the manufacturer has to prove that the product was intact when you received it (e.g. it's not a design/production defect).
    The customer then can choose if they want to have the product replaced, repaired, or returned. (Within limits, if the price of repairs are uneconomical or the product no longer exists, the seller can refuse)
    At least in Germany you then have 1 year where the customer has to prove that the defect existed at the time of sale, and there hasn't been any "irregular or improper" use, for the seller to be forced to either repair, replace, or return the product.

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