▲ 116 ▼ Unpopular truth: Telemetry collection actually happens because people are garbage at being helpful to support (www.uncommonapps.nyc) submitted 4 months ago by Fontasia@feddit.nl to c/technology@lemmy.world 58 comments fedilink hide all child comments Building relationships with customers through support didn't turn out as hoped Comments
[+] mabeledo@lemmy.world 8 points 4 months ago (1 child) [deleted] permalink fedilink source hideshow 1 child comment replies: [–] SleeplessCityLights@programming.dev 2 points 4 months ago For real, users never give enough information and so many metrics are not measurable by a user. We take user's bug reports and match them to the backend telemetry to see exactly what happened. Worst is that to be GDPR compliant you have to be opt-in and can't hold the data forever. So data is hard to come by. permalink fedilink source parent
[–] SleeplessCityLights@programming.dev 2 points 4 months ago For real, users never give enough information and so many metrics are not measurable by a user. We take user's bug reports and match them to the backend telemetry to see exactly what happened. Worst is that to be GDPR compliant you have to be opt-in and can't hold the data forever. So data is hard to come by. permalink fedilink source parent