To be fair, when you're in Gambukistan and you don't even know what languages are spoken, a smart phone can bail you out and get you communicating basic needs much faster and better than waving your hands and speaking English LOUDLY AND S L O W L Y . A good human translator, you can trust, should be better - depending on their grasp of English, but there's another point... who do you choose to pick your hotel for you? Google, or a local kid who spotted you from across the street and ran over to "help you out"? That's a tossup, both are out to make a profit out of you, but which one is likely to hurt you more?