We just don't have good info about what's happening inside the Russian army, or inside Russia, especially in English (one reason I like mediazona so much).
I seem to remember reports about scores of deserters who were greeted with open arms but a) I guess Russia has cracked down on that, b) people do not want to read humanizing stories about Russian soldiers, or even Russians in general.
OTOH there's plenty of both horrifying and decent human stuff from Russian soldiers if you care to look - hmm, mostly in Telegram, I guess.