I may have gotten a touch annoyed about the open ended questions on the RACV survey and been a touch cheeky with my answers. But really, why can't they just ask if I'm happy with the service instead of 'how likely are you to recommend us'. And then to demand reasons!

I told them I was happy with the service but unlikely to start an RACV fan club. I also told them the telephone operator was a touch robotic, (because I didn't actually speak to a live person).