They just want to get the job done. The fact that they considered a note-taking app at all isn't universally normal. To this day my wife sends me messages in signal as a post-it to remember things, she could have just sent it to herself, but she used to do the same in sms and just applied that forward after I convinced her security was a good step.
We want the best, the nicest, the most useful thing. We apply the same rigor most non-technies use when choosing a car.
They want to fill a need that, at worst, bothers them a little.