He's not selling anything specific and not to end users. You're talking about something completely different. The way Sam and investors and corporate customers talk about AI is pretty misleading, but it's not misleading users. No one looks at AI replacing CSRs and inventing new sciences, whatever the fuck that means, and jumps to it can unerringly diagnose a rash. And even if they did, the bot explicitly says not to trust it.

If some dirt farmer asks it how to avoid losing his family farm in a drought and takes ChatGPT's advice to plant chocolate chips and loses the farm anyway, I suggest that's a user error.